help wanted on selecting a web host please.

[gedtee]

Thanks all for your input.
Temi, just found this site "webhostingunleashed.com", "heartinternet" has 1 positive review and 3 negative, "fasthosts" has 0 positive and 4 negative, "1 and 1" has 18 positive and 61 negative. Thought it may be of interest to you.

[temi]

Gedtee,
There is a member of this forum who swear by heart Internet as well, I but going by my personal experience (which many old members of this forum can confirm) when this site was hosted by Heart Internet.

Here is example of some of the messages I logged at their support desk:

Ticket Number:711180078 Created at:2007-11-18 21:23:56 Last Updated at:2007-11-19 21:31:31 Service:ukwebmasterworld.com Summary:sites are offline again Status:CLOSED On 2007-11-18 21:23:56, you changed the ticket status to URGENT and wrote:
My websites are offline again, this is about the 3rd time the sites would go offline this week. Is this going to be a regular occurrence and its certainly does not seem to be a one off problem.
On 2007-11-18 21:31:26, Darren Vickers changed the ticket status to CLOSE-PENDING and wrote:
Hi there,

Thanks for the ticket. Web85 was down for a short time but it has now been fixed and our engineers are monitoring the situation. My apologies for any inconvenience.

Best Wishes
Darren Vickers
Heart Internet Support

[xhan]

£100-£200?! tbh you could get all that including telephone support from a US based site for about £2 a month.

I recommend holdfire.net!

[temi]

Originally Posted by xhan

£100-£200?! tbh you could get all that including telephone support from a US based site for about £2 a month.

I recommend holdfire.net!

Are they UK based?

[xhan]

Originally Posted by temi

Are they UK based?

no but I have issues with UK based hosts - mainly their extortionate prices!

[TEE06]

6. SEO and site submission.
. uk base host
If it wasnt for those 2 things i could have help you perfectly
website

------comment added by temi--------------------
Its not a good idea to recommend one's own company, plus he is looking for UK hosts, I know you are based in Canada.

[temi]

Originally Posted by gedtee

Thank you for the reply temi.
Just looked at 1 and 1 , most of what I want in their business pro package, but for live telephone support I would need their professional package, which costs about £300 pa and is probably overkill for what I need.
Thanks anyway.

I think its impossible to find the "Perfect host" that meets all your needs, there would have to be some trade offs.

From experience thought, "if you pay peanuts, you get a monkey" and sometimes you don't pay peanuts but you still get a monkey.

I am yet to find and excellent telephone support in all the hosting companies I have used over the years, I will say 50% of the time the answer they give you is wrong.

If loads of space is important to you, find a company that give huge web space and do not worry too much about the phone support if they respond to email support quickly.

[temi]

Originally Posted by deluxdon

Give it a try to uni-hosts.com as i am using it.

DON.

He is looking for UK hosting company, are the company you suggested UK based?

[gedtee]

Thank you all for the suggestions.
Temi, I think you are right about meeting all my requirements, probably too tall an order.
Would you be able to give me your views, if any, on any of the following hosts:-
netcetera, supanames, uk2, krystal, strato-hosting?
Thanks.

[temi]

No problem gedtee,
Here are my takes on the hosting companies above.
- netcetera never had anything to do with them so do not have first hand info about them
- supanames - They are okay, I have used them before, I think the were bought by one of the bigger companies a year or so ago, I was quite pleased with their services for all the period I hosted with them
- uk2 - I will not touch them with a barge poll BUT this is based on my experience with them going back 7 or 8 years ago, things may have changed, but then they never answer their phone and response to email about 2 3 weeks later.
- krystal - Never heard of this company before.
- strato-hosting - Its a German or Dutch company, ensure your site will be hosted on a UK IP address. They are okay.

I hope you find the above info useful.