General Terms of Service
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1) Content
Content must be legal under UK Law to be hosted within the UK. By making payment you accept all responsibility for the content.
We may terminate access to your server in extreme cases with 1 hour notice should there be illegal content on your server that we recieve a complaint about.
2) Notice of termination
Should you choose not to continue with the server, we request 7 days written notice by Email or Post only.
3) Payments
All payments must be cleared with ourselves before the start date of each month.
4) Refunds
Clearly no refunds are possible on this service except for;
Power outage = 80% of the BASE package rate refund, 15% of the additional bandwidth refund, 0% of overages refund.
Network outage under 1 hour in the month = No refund
Network outage each hour over 1 hour in the month = 5% of the base package and additional prepaid bandwidth.
Maximum refund is 90% of the base package and prepaid bandwidth in a month.
Hardware failures upto 18 hours to resolve = 10% refund of base package and prepaid bandwidth amount
Over 18 hours = 100% refund of base package and prepaid bandwidth amount.
Clearly we would expect to resolve any issues promptly however these are the refund policies for the service.
5) We will not host gambling related websites, or anything related to Spam.
6) Services are unmanaged.



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