Hosting companies no phone support - Servage the dinosaur

[temi]

In the early days of web hosting, hosting companies with no telephone support was the norm, this days hardly any hosting company exist without telephone support. One of the few remaining dinosaurs of this era is Servage.
If you visit their contact page, they have a postal address and email address non customers can use, but if you are a customer, you are asked to login to the support system, what if your problem is that you cannot access the support system? No contact phone number not any other ways of telling them what your problem is?

[Gorkfu]

what if your problem is that you cannot access the support system?

Then your screwed, lol. They think they are saving money by not having phone support, but I think those companies lose more customers in the long haul.

My old domain registrar had no phone support and never answered my e-mails. Which is why I ended up moving my domains to godaddy. I would do the same if I had a hosting company with lack of support like that.

[DanielEZPZ]

We don't offer phone support, but we see it as a positive.

We're not a large enough company to be able to afford dozens of staff waiting by the phone. Instead, we have a few people manning the support desk.

If I were to have 3 people answering phones, and 6 people tried to call at the same time then three of those people would have to wait in a queue. If I had 3 people answering support tickets then the ticket would be submitted instantly, read by someone straight away and the member of staff can work on both tickets at the same time.

Its one of the easiest and most productive ways of handling support problems. Not to mention it saves money. Some of the largest web hosting companies don't offer phone support for the reasons i've outlined above - Dreamhost for example.

[redsy]

Personally, when am pulling my hair out with a hosting problem i'd rather beable to speak with someone. Just my opinion.

[temi]

I agree with you about speaking to someone, the problem is most of the time, the people you speak to do not have a clue and you are paying for calling them

[redsy]

How right Temi, i forgot about the quality and took this for granted, maybe wishful thinking.

The online support is often manned by different people and levels of expertise than the phones.

EUK host am thinking of going with soon. The sales lines were good when i spoke with them, but sales is far different to support.

Anyone experience of EUKhost please pm me or leave response on thread in web host section. Cant leave link, am a newbie here.

[vicdigi]

To my understanding, Servage offer adult website hosting.

Maybe they do not want to be contacted so easily for fear of abuse from the general public!

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[temi]

I bought a site hosted on Servage, I left the site there and I am quite happy with Servage services.

They are quite a lot of restrictions on their server but its very stable.

Originally Posted by vicdigi

To my understanding, Servage offer adult website hosting.

Maybe they do not want to be contacted so easily for fear of abuse from the general public!

.