Hostgator - Avoid - Webmaster Forums UK SEO SEM Webmaster Community Forum

Welshsparky · #1 (**permalink**) 02-23-2008, 09:21 PM

Hello all

Major Rant coming!

I moved all my websites to my Hostgator reseller account at the end of last year. In the 3 months they have been there, Hostgator have blocked my site on 2 occasions due to CPU loads.

They did it this week, but the best thing was they never even told me. I only found out when I noticed my site was down!!

Needless to say I have spent the last 2 days moving all my sites (25+) to a dedicated server in the UK.

REcommendation

Do not use Hostgator! Their support department take on average 8 hours to answer tickets and when they do their answers are absolute tripe.

To resolve my latest issue took 8 emails, 2 phone calls to the USA and an email to their CEO no less.

SkinnerW · #2 (**permalink**) 02-23-2008, 09:42 PM

This is not the first time I hear about Hostgator blocking sites due to server load, but at the same time there are many happy users...

I guess if you have a busy site Hostgator should be avoided...

OldWelshGuy · #3 (**permalink**) 02-23-2008, 10:11 PM

If you intend hosting low level CPU traffic then HG is fine. ANYTHING off the mainstream and I would not reommend them.

i use them, but it is only really so I have a couple more IP's, NONE of my premium sites are on there, I wouldn't trust them to take my dog for a walk, let alone play a part in my main income stream

temi · #4 (**permalink**) 02-23-2008, 10:24 PM

I think this comes back to what I have been saying about hosting companies, there is no perfect hosting company out there

I have used hostgator for about 2 years and I rather like their services very much just like I think Heart Internet is the worst possible hosting company on the planet but I know about 2-3 people who has had not problem with their services whatsoever .

rhyswynne · #5 (**permalink**) 02-24-2008, 04:30 PM

I'll be honest, I'm on Hostgator and I've yet to have problems. My main site only gets 400 hits a day though. What sort of numbers are we talking about Welshsparky?

bochgoch · #6 (**permalink**) 02-24-2008, 07:05 PM

Quote:

Originally Posted by Welshsparky

Hostgator have blocked my site on 2 occasions due to CPU loads.

hmmm.... like rhyswynne I'd like to know what volume of traffic you're getting. I was considering a Hostgator reseller account myself so I'd love to know where they draw the line...

hotpop · #7 (**permalink**) 02-26-2008, 06:37 AM

It's only good for some blogs or personal sites.
To high traffic forums or other sites, VPS is good choice

mikeinlincs · #8 (**permalink**) 02-26-2008, 08:36 AM

Im with hostgator and been very pleased with their service to date only had a couple of times where the servers where down for couple of minutes in the last 11 months.

I used to be servageNOTnet thats the name I gave them, in the six months I was with them their servers where down for a total of 272 hrs or just over 11 days no refund given.

So don't go with servage or you'll not get any.

Mike

temi · #9 (**permalink**) 02-26-2008, 09:28 AM

Quote:

Originally Posted by mikeinlincs

I used to be servageNOTnet thats the name I gave them, in the six months I was with them their servers where down for a total of 272 hrs or just over 11 days no refund given.

So don't go with servage or you'll not get any.

Mike

When did this happen to you Mike? I have used them for about 2 years, never had any down time.

mikeinlincs · #10 (**permalink**) 02-26-2008, 09:53 AM

Temi, I left them last march and moved to hostgator and not had any major problems since then. Servage had a DOSA and it took them 4 days to fix it. Just what you need when your trying to get a new site going.

They blamed the scripts I was running + SMF for the problems, I was having with MySQL and after 90+ emails over the last 4 months I was with them, it was too much so I moved. I found out after I had moved that your ok with servage as long as you don't need to use a database.

Mike