Hi-jacked domain name

I'm curious here but it would seem my webhost (yes the monkeys at Canaca) screwed up and decided to point my domain (lifesupporters.com) to a site that clearly isn't mine (some bird migration site). I now have to wait 4 to 5 hours to get lifesupporters.com, a domain name that I own, back under my control.

I will be reporting them to the better business bureau, I have tons of screenshots, support tickets, e-mails, etc, not to mention unhappy members.

I am curious though, is this a legal issue? It would seem to me that you can't legally point a domain name owned by one person to a site that doesn't own it.

Sorry if I'm rambling, I've been up all nite and I'm so severly PO'd that I'm ready to park my car in their lobby.

[temi]

Ken,
This is a serious issue, you should ask them for complementation for lost of business. By the way is the domain registered in your name ?
Would you like to move it from the control of the current registrar and move it to my service? You will have full control over your domain and there is not charge for this service.
Temi

[OldWelshGuy]

I have heard of this a few times, I would move it from there without blinking an eye. The only problem though is with downtime as the new ownership propogates the web.

[temi]

OWG,
It can be done without down time, its just domain ownership change initially and not dns change so there will be no downtime whatsoever

Originally Posted by temi

Ken,
This is a serious issue, you should ask them for complementation for lost of business. By the way is the domain registered in your name ?
Would you like to move it from the control of the current registrar and move it to my service? You will have full control over your domain and there is not charge for this service.
Temi

I also have to renew my domain name as it expires in 49 days temi so I may as well do all this through you.

[OldWelshGuy]

Originally Posted by temi

OWG,
It can be done without down time, its just domain ownership change initially and not dns change so there will be no downtime whatsoever

I stand corrected

[temi]

Originally Posted by Duke

I also have to renew my domain name as it expires in 49 days temi so I may as well do all this through you.

Ken,
I will initiate the transfer of your domain to my company Velnet, an email will be sent to the admin contact for your domain which I have just checked out and its seem to be you. Once you approve the transfer request the domain will start making its way to Velnet via openSRS/Tucow, I will renew it for one year as part of the transfer process.

Expect an email in the next few hours

Duke, this is a seriours problem, keep all the envidence and made the live a hell for the Canaca guys. Don't let them escape.

Ovi

Originally Posted by temi

Ken,
I will initiate the transfer of your domain to my company Velnet, an email will be sent to the admin contact for your domain which I have just checked out and its seem to be you. Once you approve the transfer request the domain will start making its way to Velnet via openSRS/Tucow, I will renew it for one year as part of the transfer process.

Expect an email in the next few hours

I'm just approving it now temi, thanks.

Originally Posted by ovi

Duke, this is a seriours problem, keep all the envidence and made the live a hell for the Canaca guys. Don't let them escape.

Ovi

Ovi, thanks for the response. I have screenshots of everything recorded, along with literally hundreds of support tickets and e-mails to Canaca.com as well as some angry members who want Canaca to suffer.

I will be filing a complaint with the Better Business Bureau of Canada citing poor service, false advertising on their site, and misreprisentation of products purchased. I have asked my members if they too were willing to add testimony to the complaint and have several that are more than willing to do so.

I'm not sure if there's other bodies within the Canadian Governemnt or Privatized Firms that I should be contacting regarding Canacas business practices. If you all can think of any then please let me know.

[temi]

I look forward to providing you a much better service