I'm just moving from one-and-one- but as far as I see not I'm the only one who have bad experiences with them. Our main problem with their hosting package was the speed- in peak hours our site usually unavailable what is a little bit dangerous if your whole business is online.
For my last 4 support request they have not even replied.
Some other hosting: Now I started to move all of our staff to Kingston communications (who bought Mistral hosting). The pre-sales customer service was perfect. Now I have 4 support request without reply. So another fantastic hosting- with a contract including 12 month "initial term".
So I continue looking for a good hosting provider...
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