Usability is a huge issue! I am not surprised by that at all.
I have clients who receive phone calls from people who will not click through even if a link underlines on mouse over. For pure usability you have to forget design and have click here for this and click here for that everywhere.
It would be interesting to get a demographic breakdown of that. I find anyone over 45 years of age will not navigate a site unless explicitly instructed through navigational pointers.
Design be deviled usability be riched...
I would love to have two parallel sites one with design and another following pure usability guides (aka jakob) and guage their preformance.
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SEO, SEM and Usability studies, independant consultant.
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