Sage Software has announced a strategy revamp which will see Web 2.0 functionality merged into its CRM products in an attempt to take on stalwarts Microsoft and Salesforce.com. Sage's new CRM (customer relationship management) products, which are produced by the company's Contact Management & CRM Solutions division, in Scottsdale, Ariz., will be available as in-house or software-as-a-service (SaaS) deployments. They will incorporate Internet and Web 2.0 standards, enabling businesses to draw information from external sources such as LinkedIn
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