This is the first time I've experienced major problem with 1and1 and I have to scream about it...
As I said before all my domains registered with them but hosted on multiple servers. Couple of weeks back I received email from theirs billing department that my credit card on file has expired. Right away I went online and updated credit card info for my account. Instead of confirmation message I got some message about server error. I did not pay much attention because I went on my credit card website and saw that 1and1 put $6 hold on it - just like they said they will to verify credit card.
So... Yesterday I was wondering why I only received 2-3 emails when usually I get about 50 from all of my domains... Sure enough - ALL domains hosted on 1and1 are locked and show 404 errors. Same with email - don't get anything from 1and1 mail servers.
I logged in to my hosting account and as expected - my whole hosting package is locked and billing info still showing old expired credit card...
After updating CC info I called billing department, waited on hold for about 20 minutes and they "said as a courtesy" they will unlock my account within an hour...
What kind of bull$$ is that?? Theirs own website had problem storing credit card info and because the could not renew
ONE DOMAIN they locked
WHOLE HOSTING ACCOUNT??
I think it's time for me to move on from there...