I used to have a reseller hosting account with Heart Internet, their server is unreliable, it crashes frequently, I moved all my account, send then and email that I do not want to use their service anymore, I also called to cancel but you need to read the message below.
Which has been deactivate because I do not use them any more. If you are shopping for a hosting account, you should definitely eliminate Heart Internet from your list of prospective hosting providers.
Hi Temi,
Thanks for the email. I'm sorry but cancellations can not be accepted via email or phone, they can only be accepted via the support ticketing system.
This to ensure that all enquiries are dealt with promptly and that we
collect the correct information from you to solve your problem or answer
your enquiry. It also ensures that we only communicate sensitive
information about your website and your account to the account holder.
You can raise a support ticket by logging into your customer control
panel at:-
Once you have done this click the "Contact Customer Services" link on
the side menu.
We look forward to hearing from you.
Best Wishes,
Robert Berry
Heart Internet Sales
sales@heartinternet.co.uk
UK Reseller Hosting, Multiple Domain Hosting, Personal Hosting and Domains: Heart Internet
Tel: 0845 644 7750
Fax: 0845 644 7740