The site used to be on the 1and1 server, but it has since been moved to a new server with infrenion.
I have cancelled the server with 1and1 and told them to release the domain, which they have done.
Then I chenged the dns settings in the Lycos control panel to point to -
NS1.ultimatehandyman.org - 78.129.159.174
NS2.ultimatehandyman.org - 78.129.159.178
When I did this it came up with error 2- contact support. I contacted them through their online form and also phoned their rip off 0870 number and the woman said that it was because the two ip addresses are too close together. I then contacted infrenion and also gave them my details so that they could log into Lycos and change the dns settings themselves as I was pretty rude towards them as Lycos said it was their fault.
Infrenion could not change the settings either and so even tried pointing the domain name to one of their shared servers (which have hundreds of sites on) and that would not work either.
The advice from infrenion was "I would highly suggest you to get your domain transferred away from them as it seems they do not offer full control over your dns and hence you are facing so many issues.."
Yesterday I started to transfer the domain name out of Lycos and today I called them to get an authorisation code. They would not give me an authorisation code and said that I had to email them using the online form, which can take anything up to 72 hours to get a response.
Obviously I was not happy about this and explained that my site had been offline for 4 days, the guy did not care and said that Lycos domain handling does not work with dedicated servers, despite the fact that I have just moved the site from a 1and1 dedicated server.
Lycos clearly do not know what they are doing and do not give a damn.
I will never trust a web host that only sells shared hosting and has a support system that takes three days to get an answer and offers paid help via a 8070 telephone line, during office hours!
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