I have used Lycos web hosting for a few domain names in the past and have often recommended them to other people. Now I regret it !
Some of you will be aware that
www.ultimatehandyman.org is offline and has been for 4 days so far, this is because the Lycos control panel will not accept the new ip addresses of the new server for the site. Now it looks like it could be another three days before the issue is resolved.
I sent them a ticket over this and even telephoned them about it and they said that it was my new web hosts fault, I contacted the web hosts and they said it was Lycos's fault. I then telephoned Lycos (0870 number- only available 8am-5pm monday to friday) and they said it was my webhosts.
My new web hosts recommended that I move the domain name out of Lycos and so I started the procedure online a couple of days back. I just telephoned Lycos support and they were very unhelpful, saying that you cannot use the Lycos control panel to point a domain to a dedicated server- despite the fact that it has been pointing to a different dedicated server for the last couple of months. I then asked them for an authorisation code and they said that they could not do this over the phone and that I had to use the online form, which will be answered in the next 72 hours.
I cannot believe that a well known company like Lycos can run a business like this. Their support is only available during office hours and then you have to wait three days for a response or call their rip off 0870 number.
I remember now why I stopped using their hosting service only a few months after signing up for it, their service really sucks!
I guess the moral of the story is do not use Lycos.